{"id":2815,"date":"2026-07-01T08:14:20","date_gmt":"2026-07-01T08:14:20","guid":{"rendered":"https:\/\/rapsisolutions.com\/?page_id=2815"},"modified":"2026-07-01T08:14:20","modified_gmt":"2026-07-01T08:14:20","slug":"customer-success-programme-for-ngos","status":"publish","type":"page","link":"https:\/\/rapsisolutions.com\/de\/customer-success-programme-for-ngos\/","title":{"rendered":"Customer Success Programme for NGOs"},"content":{"rendered":"<p><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-1 fusion-flex-container has-pattern-background has-mask-background hundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start fusion-flex-content-wrap\" style=\"width:104% !important;max-width:104% !important;margin-left: 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rel=\"stylesheet\">\n\n<style>\n  :root{\n    --navy:#27404F;\n    --navy-mid:#3D5A6C;\n    --gold:#F4A800;\n    --gold-dark:#C9890A;\n    --white:#ffffff;\n    --off-white:#F6F7F8;\n    --ink:#1F2D35;\n    --slate:#5B6B72;\n    --line:#E2E6E8;\n    --panel:#EEF2F4;\n  }\n  *{box-sizing:border-box;margin:0;padding:0;}\n  html{scroll-behavior:smooth;}\n  body{\n    font-family:'Inter',sans-serif;\n    background:#fff;\n    color:var(--ink);\n    line-height:1.65;\n    font-size:16px;\n  }\n  h1,h2,h3,h4{\n    font-family:'Inter',sans-serif;\n    font-weight:700;\n    color:var(--navy);\n    line-height:1.2;\n  }\n  a{color:inherit;text-decoration:none;}\n  .wrap{max-width:1100px;margin:0 auto;padding:0 32px;}\n  img{max-width:100%;display:block;}\n\n  \/* ---- EYEBROW ---- *\/\n  .eyebrow{\n    display:inline-block;\n    font-size:12px;font-weight:600;\n    letter-spacing:0.1em;text-transform:uppercase;\n    color:var(--gold-dark);margin-bottom:16px;\n  }\n\n  \/* ---- BUTTONS ---- 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SECTIONS ---- *\/\n  section{padding:80px 0;}\n  section.alt{background:var(--off-white);}\n  .section-head{max-width:620px;margin-bottom:48px;}\n  .section-head h2{font-size:30px;margin-bottom:12px;}\n  .section-head p{color:var(--slate);font-size:16px;}\n  \/* plain section label \u2014 same font, no eyebrow styling *\/\n  .section-label{\n    display:block;\n    font-size:16px;\n    font-weight:600;\n    color:var(--navy);\n    margin-bottom:16px;\n  }\n\n  \/* ---- COMMON PROBLEMS \u2014 bullet list layout ---- *\/\n  .problems-wrap{display:grid;grid-template-columns:1fr 1fr;gap:48px;align-items:start;}\n  .problems-image{}\n  .problems-list{list-style:none;margin:0;padding:0;}\n  .problems-list li{\n    display:flex;gap:14px;\n    padding:18px 0;\n    border-bottom:1px solid var(--line);\n    font-size:15px;color:var(--ink);\n    line-height:1.5;\n  }\n  .problems-list li:first-of-type{padding-top:0;}\n  .problems-list li:last-of-type{border-bottom:none;}\n  .problems-list li .pb-icon{\n    width:36px;height:36px;border-radius:50%;\n    background:var(--off-white);border:1.5px solid var(--line);\n    display:flex;align-items:center;justify-content:center;flex-shrink:0;\n    margin-top:2px;\n  }\n  .problems-list li .pb-icon svg{width:16px;height:16px;stroke:var(--gold-dark);fill:none;stroke-width:1.8;}\n  .problems-list li .pb-text strong{display:block;font-weight:600;color:var(--navy);margin-bottom:4px;font-size:15px;}\n  .problems-list li .pb-text span{font-size:14px;color:var(--slate);}\n\n  \/* ---- SCROLL PROMPT after pillars ---- *\/\n  .scroll-prompt{\n    text-align:center;\n    padding:32px 0 0;\n    color:var(--slate);\n    font-size:14px;\n  }\n  .scroll-prompt a{\n    display:inline-flex;flex-direction:column;align-items:center;gap:8px;\n    color:var(--slate);font-weight:500;\n    text-decoration:none;\n  }\n  .scroll-prompt a:hover{color:var(--navy);}\n  .scroll-arrow{\n    width:36px;height:36px;border-radius:50%;\n    border:1.5px solid 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li::before{content:\"\u2192\";color:var(--gold-dark);flex-shrink:0;font-size:13px;}\n\n  \/* ---- PRICING ---- *\/\n  .pricing-shell{background:var(--navy);border-radius:8px;padding:52px;}\n  .pricing-head{text-align:center;max-width:540px;margin:0 auto 44px;}\n  .pricing-head h2{color:#fff;font-size:28px;margin-bottom:12px;}\n  .pricing-head p{color:#BFD0D8;font-size:15px;}\n  .price-grid{display:grid;grid-template-columns:repeat(3,1fr);gap:18px;}\n  .price-card{background:rgba(255,255,255,0.05);border:1px solid rgba(255,255,255,0.15);border-radius:6px;padding:28px 22px;text-align:center;position:relative;}\n  .price-card.featured{border-color:var(--gold);background:rgba(244,168,0,0.07);}\n  .price-badge{position:absolute;top:-12px;left:50%;transform:translateX(-50%);background:var(--gold);color:var(--navy);font-size:11px;font-weight:700;padding:3px 12px;border-radius:20px;white-space:nowrap;font-family:'IBM Plex Mono',monospace;}\n  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Mono',monospace;color:var(--gold-dark);font-size:13px;margin-bottom:6px;display:block;}\n  .addon h4{font-size:16px;margin-bottom:8px;color:var(--ink);}\n  .addon p{font-size:14px;color:var(--slate);}\n\n  \/* ---- HOW IT WORKS ---- *\/\n  .how-grid{display:grid;grid-template-columns:1fr 1fr;gap:64px;align-items:center;margin-top:48px;}\n  .steps{display:grid;grid-template-columns:1fr 1fr;gap:28px;}\n  .step .sn{width:42px;height:42px;border-radius:50%;background:#fff;border:2px solid var(--navy);color:var(--navy);font-family:'IBM Plex Mono',monospace;font-size:13px;font-weight:500;display:flex;align-items:center;justify-content:center;margin-bottom:14px;}\n  .step h4{font-size:15px;margin-bottom:8px;color:var(--ink);}\n  .step p{font-size:13.5px;color:var(--slate);line-height:1.6;}\n  \/* Partner of Record note *\/\n  .partner-note{\n    margin-top:28px;\n    padding:16px 20px;\n    background:var(--off-white);\n    border:1px solid var(--line);\n    border-left:3px solid var(--gold);\n    border-radius:4px;\n    font-size:13.5px;\n    color:var(--slate);\n  }\n  .partner-note strong{color:var(--navy);}\n\n  \/* ---- FINAL CTA ---- *\/\n  .final-cta{background:var(--navy);border-radius:8px;padding:60px;text-align:center;}\n  .final-cta h2{color:#fff;font-size:30px;margin-bottom:14px;}\n  .final-cta p{color:#BFD0D8;max-width:460px;margin:0 auto 32px;font-size:16px;}\n  .final-cta .btn-group{justify-content:center;}\n  .final-cta .btn-primary{background:var(--gold);border-color:var(--gold);color:var(--navy);}\n  .final-cta .btn-primary:hover{background:#e09900;border-color:#e09900;}\n  .final-cta .btn-secondary{border-color:rgba(255,255,255,0.4);color:#fff;}\n  .final-cta .btn-secondary:hover{background:rgba(255,255,255,0.1);border-color:#fff;}\n\n  \/* ---- RESPONSIVE ---- *\/\n  @media(max-width:900px){\n    .hero-grid{grid-template-columns:1fr;}\n    .problems-wrap{grid-template-columns:1fr;}\n    .pillars{grid-template-columns:1fr;}\n    .addons-wrap{grid-template-columns:1fr;padding:28px;}\n    .price-grid{grid-template-columns:1fr;}\n    .how-grid{grid-template-columns:1fr;}\n    .steps{grid-template-columns:1fr;}\n    .pricing-shell{padding:32px 24px;}\n    .final-cta{padding:40px 24px;}\n    .hero h1{font-size:32px;}\n    .trust-inner{justify-content:flex-start;gap:20px;}\n  }\n<\/style>\n\n<!-- ===== HERO ===== -->\n<section class=\"hero\">\n  <div class=\"wrap hero-grid\">\n    <div>\n      <span class=\"eyebrow\">NGO Customer Success Programme<\/span>\n      <h1>Keep your team focused on <em>impact<\/em>,<br>not technology problems.<\/h1>\n      <p class=\"lead\">Ongoing support, training and optimisation for Business Central \u2014 so your team spends less time wrestling with technology and more time delivering on your mission.<\/p>\n      <div class=\"btn-group\">\n        <a href=\"#get-started\" class=\"btn btn-primary\">Get started<\/a>\n        <a href=\"#how\" class=\"btn btn-secondary\">See how it works<\/a>\n      <\/div>\n    <\/div>\n    <div class=\"hero-right\">\n      <div class=\"included-panel\">\n        <div class=\"included-panel-head\">What's included<\/div>\n        <div class=\"included-item\">\n          <div class=\"included-icon\">\n            <svg viewBox=\"0 0 24 24\"><path d=\"M18 18.5A3.5 3.5 0 0121 15v-1a9 9 0 10-18 0v1a3.5 3.5 0 003.5 3.5\"\/><path d=\"M18 18.5V17a1 1 0 00-1-1h-1a1 1 0 00-1 1v4a1 1 0 001 1h1a3.5 3.5 0 003-1.8M6 18.5V17a1 1 0 011-1h1a1 1 0 011 1v4a1 1 0 01-1 1H7a3.5 3.5 0 01-3-1.8\"\/><\/svg>\n          <\/div>\n          <div class=\"included-text\">\n            <strong>Support<\/strong>\n            <span>Unlimited break-fix support, user administration and dedicated cover during financial year-end and statutory reporting periods.<\/span>\n          <\/div>\n        <\/div>\n        <div class=\"included-item\">\n          <div class=\"included-icon\">\n            <svg viewBox=\"0 0 24 24\"><path d=\"M12 3L2 9l10 6 10-6-10-6z\"\/><path d=\"M2 17l10 6 10-6M2 13l10 6 10-6\"\/><\/svg>\n          <\/div>\n          <div class=\"included-text\">\n            <strong>Education<\/strong>\n            <span>Ad-hoc training, a How-To video library, quarterly newsletter and free webinar access \u2014 so your team stays confident and capable, whatever your staff turnover.<\/span>\n          <\/div>\n        <\/div>\n        <div class=\"included-item\">\n          <div class=\"included-icon\">\n            <svg viewBox=\"0 0 24 24\"><path d=\"M18 20V10M12 20V4M6 20v-6\"\/><\/svg>\n          <\/div>\n          <div class=\"included-text\">\n            <strong>Optimisation<\/strong>\n            <span>Post-upgrade reviews, proactive add-on advice and an Annual Strategic Review to ensure your system keeps serving your organisation's evolving needs.<\/span>\n          <\/div>\n        <\/div>\n      <\/div>\n    <\/div>\n  <\/div>\n<\/section>\n\n<!-- ===== TRUST STRIP \u2014 2 items only ===== -->\n<div class=\"trust-strip\">\n  <div class=\"wrap\">\n    <div class=\"trust-inner\">\n      <div class=\"trust-item\">\n        <div class=\"ti-icon\"><svg viewBox=\"0 0 16 16\"><path d=\"M8 1a7 7 0 100 14A7 7 0 008 1zm0 1.5a5.5 5.5 0 110 11 5.5 5.5 0 010-11zM7.25 5v4.25h-.75v1.5h3v-1.5H8.75V5h-1.5z\"\/><\/svg><\/div>\n        <span><b>2<\/b> Authorised Users included as standard<\/span>\n      <\/div>\n      <div class=\"trust-item\">\n        <div class=\"ti-icon\"><svg viewBox=\"0 0 16 16\"><path d=\"M2 3h12v1.5H2zm0 4h12v1.5H2zm0 4h8v1.5H2z\"\/><\/svg><\/div>\n        <span><b>2<\/b> scheduled system upgrade reviews per year<\/span>\n      <\/div>\n    <\/div>\n  <\/div>\n<\/div>\n\n<!-- ===== COMMON PROBLEMS ===== -->\n<section>\n  <div class=\"wrap\">\n    <div class=\"section-head\">\n      <h2>Common Challenges for NGOs on Business Central<\/h2>\n      <p>Once Business Central is live, the day-to-day reality sets in. Here's what most NGO teams run into \u2014 especially those without a dedicated IT function.<\/p>\n    <\/div>\n    <div class=\"problems-wrap\">\n      <img class=\"lazyload\" decoding=\"async\" src=\"data:image\/svg+xml,%3Csvg%20xmlns%3D%27http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg%27%20width%3D%271060%27%20height%3D%27420%27%20viewBox%3D%270%200%201060%20420%27%3E%3Crect%20width%3D%271060%27%20height%3D%27420%27%20fill-opacity%3D%220%22%2F%3E%3C%2Fsvg%3E\" data-orig-src=\"https:\/\/rapsisolutions.com\/wp-content\/uploads\/2026\/06\/RAPSI-CSP-ERP-Image.webp\" style=\"width:100%; border-radius:8px;\">\n      <ul class=\"problems-list\">\n        <li>\n          <div class=\"pb-icon\"><svg viewBox=\"0 0 24 24\"><path d=\"M17 21v-2a4 4 0 00-4-4H5a4 4 0 00-4 4v2\"\/><circle cx=\"9\" cy=\"7\" r=\"4\"\/><\/svg><\/div>\n          <div class=\"pb-text\">\n            <strong>Staff turnover disrupts everything<\/strong>\n            <span>NGOs face higher-than-average staff turnover. When your Business Central super-user moves on, the institutional knowledge goes with them \u2014 and there's no one left to ask.<\/span>\n          <\/div>\n        <\/li>\n        <li>\n          <div class=\"pb-icon\"><svg viewBox=\"0 0 24 24\"><path d=\"M4 4h16v16H4z\"\/><path d=\"M9 9h6M9 13h6M9 17h4\"\/><\/svg><\/div>\n          <div class=\"pb-text\">\n            <strong>Upgrades land, but nothing changes<\/strong>\n            <span>Two system upgrades arrive every year. Without a review, new features go unused and stretched teams carry on with old workarounds that cost time your organisation doesn't have.<\/span>\n          <\/div>\n        <\/li>\n        <li>\n          <div class=\"pb-icon\"><svg viewBox=\"0 0 24 24\"><circle cx=\"12\" cy=\"12\" r=\"10\"\/><path d=\"M12 8v4M12 16h.01\"\/><\/svg><\/div>\n          <div class=\"pb-text\">\n            <strong>No IT team means no safety net<\/strong>\n            <span>Most NGOs don't have in-house IT support. When something breaks at a critical moment \u2014 a grant deadline, a board meeting, a reporting period \u2014 there's no one to call. There should be.<\/span>\n          <\/div>\n        <\/li>\n      <\/ul>\n    <\/div>\n  <\/div>\n<\/section>\n\n<!-- ===== PILLARS ===== -->\n<section class=\"alt\" id=\"programme\">\n  <div class=\"wrap\">\n    <div class=\"section-head\">\n      <span class=\"section-label\">What's included<\/span>\n      <h2>Three pillars, one monthly cost.<\/h2>\n      <p>Everything below is included in your Programme fee \u2014 no separate quotes, no surprises, no drain on your team's time.<\/p>\n    <\/div>\n    <div class=\"pillars\">\n      <div class=\"pillar\">\n        <img class=\"lazyload\" decoding=\"async\" src=\"data:image\/svg+xml,%3Csvg%20xmlns%3D%27http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg%27%20width%3D%27400%27%20height%3D%27200%27%20viewBox%3D%270%200%20400%20200%27%3E%3Crect%20width%3D%27400%27%20height%3D%27200%27%20fill-opacity%3D%220%22%2F%3E%3C%2Fsvg%3E\" data-orig-src=\"https:\/\/rapsisolutions.com\/wp-content\/uploads\/2026\/06\/RAPSI-CSP-Support.webp\" style=\"width:100%; border-radius:6px; margin-bottom:20px;\">\n        <span class=\"tag\">Support<\/span>\n        <h3>A safety net for your whole team<\/h3>\n        <ul>\n          <li>Break-fix support for all users, unlimited within fair use<\/li>\n          <li>Post-project minor changes, completed on the call<\/li>\n          <li>User, role, security and licence administration<\/li>\n          <li>Dedicated support during financial year-end<\/li>\n          <li>Dedicated support for statutory reporting and VAT submission<\/li>\n        <\/ul>\n      <\/div>\n      <div class=\"pillar\">\n        <img class=\"lazyload\" decoding=\"async\" src=\"data:image\/svg+xml,%3Csvg%20xmlns%3D%27http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg%27%20width%3D%27400%27%20height%3D%27200%27%20viewBox%3D%270%200%20400%20200%27%3E%3Crect%20width%3D%27400%27%20height%3D%27200%27%20fill-opacity%3D%220%22%2F%3E%3C%2Fsvg%3E\" data-orig-src=\"https:\/\/rapsisolutions.com\/wp-content\/uploads\/2026\/06\/RAPSI-CSP-Education.webp\" style=\"width:100%; border-radius:6px; margin-bottom:20px;\">\n        <span class=\"tag\">Education<\/span>\n        <h3>Confidence for every staff member<\/h3>\n        <ul>\n          <li>Quarterly newsletter with practical guidance<\/li>\n          <li>Ad-hoc \"how to\" training as new staff come on board<\/li>\n          <li>Knowledge transfer on admin and configuration<\/li>\n          <li>Support building dashboards and reports for funders and boards<\/li>\n          <li>Free webinar access and a How-To video library<\/li>\n        <\/ul>\n      <\/div>\n      <div class=\"pillar\">\n        <img class=\"lazyload\" decoding=\"async\" src=\"data:image\/svg+xml,%3Csvg%20xmlns%3D%27http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg%27%20width%3D%27400%27%20height%3D%27200%27%20viewBox%3D%270%200%20400%20200%27%3E%3Crect%20width%3D%27400%27%20height%3D%27200%27%20fill-opacity%3D%220%22%2F%3E%3C%2Fsvg%3E\" data-orig-src=\"https:\/\/rapsisolutions.com\/wp-content\/uploads\/2026\/06\/RAPSI-CSP-Optimisation.webp\" style=\"width:100%; border-radius:6px; margin-bottom:20px;\">\n        <span class=\"tag\">Optimisation<\/span>\n        <h3>More value from every licence<\/h3>\n        <ul>\n          <li>Post-upgrade review, twice a year<\/li>\n          <li>Advice as your programmes and processes evolve<\/li>\n          <li>Proactive guidance on add-ons that reduce manual work<\/li>\n          <li>Annual Strategic Optimisation Review<\/li>\n          <li>Unused features and licence value highlighted \u2014 so nothing is wasted<\/li>\n        <\/ul>\n      <\/div>\n    <\/div>\n    <!-- Scroll prompt to signal more content below -->\n    <div class=\"scroll-prompt\">\n      <a href=\"#pricing\">\n        <span>See pricing below<\/span>\n        <span class=\"scroll-arrow\">\n          <svg viewBox=\"0 0 24 24\"><path d=\"M6 9l6 6 6-6\"\/><\/svg>\n        <\/span>\n      <\/a>\n    <\/div>\n  <\/div>\n<\/section>\n\n<!-- ===== PRICING ===== -->\n<section id=\"pricing\">\n  <div class=\"wrap\">\n    <div class=\"pricing-shell\">\n      <div class=\"pricing-head\">\n        <h2>Simple pricing, based on your team size<\/h2>\n        <p>One predictable monthly fee \u2014 so you can budget with confidence, whatever the financial year brings.<\/p>\n      <\/div>\n      <div class=\"price-grid\">\n        <div class=\"price-card\">\n          <div class=\"pc-label\">1\u201310 users<\/div>\n          <div class=\"pc-amount\"><sup>\u20ac<\/sup>595<sub>\/mo<\/sub><\/div>\n          <div class=\"pc-users\">Includes 2 Authorised Users<\/div>\n        <\/div>\n        <div class=\"price-card featured\">\n          <span class=\"price-badge\">Most common<\/span>\n          <div class=\"pc-label\">11\u201340 users<\/div>\n          <div class=\"pc-amount\"><sup>\u20ac<\/sup>795<sub>\/mo<\/sub><\/div>\n          <div class=\"pc-users\">Includes 2 Authorised Users<\/div>\n        <\/div>\n        <div class=\"price-card\">\n          <div class=\"pc-label\">40+ users<\/div>\n          <div class=\"pc-amount\"><sup>\u20ac<\/sup>1,195<sub>\/mo<\/sub><\/div>\n          <div class=\"pc-users\">Includes 2 Authorised Users<\/div>\n        <\/div>\n      <\/div>\n      <p class=\"pricing-note\">All users receive break-fix support and ad-hoc training as standard. Continia add-ons priced separately. <a href=\"#get-started\">Get in touch for full terms \u2192<\/a><\/p>\n    <\/div>\n  <\/div>\n<\/section>\n\n<!-- ===== ADD-ONS \u2014 moved below pricing ===== -->\n<section class=\"alt\">\n  <div class=\"wrap\">\n    <div class=\"section-head\">\n      <span class=\"eyebrow\">Optional add-ons<\/span>\n      <h2>First-line support for the tools you've already invested in.<\/h2>\n      <p>Running Continia alongside Business Central? Support for both can be bundled into one Programme fee \u2014 one less thing for your team to manage.<\/p>\n    <\/div>\n    <div class=\"addons-wrap\">\n      <div class=\"addon\">\n        <div class=\"addon-price\">EUR 95 \/ month<\/div>\n        <h4>Continia Document Capture<\/h4>\n        <p>Scanned and emailed invoices read and entered automatically \u2014 reducing manual data entry for stretched finance teams.<\/p>\n      <\/div>\n      <div class=\"addon\">\n        <div class=\"addon-price\">EUR 95 \/ month<\/div>\n        <h4>Continia Banking<\/h4>\n        <p>Automated document filing and email delivery \u2014 documents land where they need to without anyone chasing them.<\/p>\n      <\/div>\n    <\/div>\n  <\/div>\n<\/section>\n\n<!-- ===== HOW IT WORKS ===== -->\n<section id=\"how\">\n  <div class=\"wrap\">\n    <div class=\"section-head\">\n      <span class=\"eyebrow\">Getting started<\/span>\n      <h2>Simple to get started \u2014 even without an IT team.<\/h2>\n    <\/div>\n    <div class=\"how-grid\">\n      <img class=\"lazyload\" decoding=\"async\" src=\"data:image\/svg+xml,%3Csvg%20xmlns%3D%27http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg%27%20width%3D%27520%27%20height%3D%27430%27%20viewBox%3D%270%200%20520%20430%27%3E%3Crect%20width%3D%27520%27%20height%3D%27430%27%20fill-opacity%3D%220%22%2F%3E%3C%2Fsvg%3E\" data-orig-src=\"https:\/\/rapsisolutions.com\/wp-content\/uploads\/2026\/06\/RAPSI-CSP-Getting-Started.webp\" style=\"width:100%; border-radius:8px;\">\n      <div>\n        <div class=\"steps\">\n          <div class=\"step\">\n            <div class=\"sn\">1<\/div>\n            <h4>Tell us your setup<\/h4>\n            <p>Share your user count and any add-ons you're running. We'll confirm the right tier \u2014 no technical knowledge needed.<\/p>\n          <\/div>\n          <div class=\"step\">\n            <div class=\"sn\">2<\/div>\n            <h4>Quick call, if useful<\/h4>\n            <p>Want to talk it through first? Book 20 minutes with the team \u2014 no pressure, no jargon.<\/p>\n          <\/div>\n          <div class=\"step\">\n            <div class=\"sn\">3<\/div>\n            <h4>Sign and set up payment<\/h4>\n            <p>Confirm your Authorised Users and Direct Debit details. Straightforward, with no hidden setup costs.<\/p>\n          <\/div>\n          <div class=\"step\">\n            <div class=\"sn\">4<\/div>\n            <h4>A dedicated partner from day one<\/h4>\n            <p>Your team gets immediate access to the Support Portal and a team that already understands the demands of the NGO sector.<\/p>\n          <\/div>\n        <\/div>\n        <div class=\"partner-note\">\n          <strong>Register us as your Designated Microsoft Partner of Record<\/strong> \u2014 as part of onboarding, we'll handle the simple process of designating Rapsi as your Microsoft Partner of Record, unlocking priority support and resources for your organisation at no extra cost.\n        <\/div>\n      <\/div>\n    <\/div>\n  <\/div>\n<\/section>\n\n<!-- ===== FINAL CTA ===== -->\n<section id=\"get-started\">\n  <div class=\"wrap\">\n    <div class=\"final-cta\">\n      <h2>Let your team focus on what matters most.<\/h2>\n      <p>Your mission is too important to be slowed down by technology. Let's make sure it never is.<\/p>\n      <div class=\"btn-group\">\n        <a href=\"#bookcall\" class=\"btn btn-primary\">Get started<\/a>\n        <a href=\"#bookcall\" class=\"btn btn-secondary\">Book a 20-minute call<\/a>\n      <\/div>\n    <\/div>\n  <\/div>\n<\/section>\n<\/div><\/div><\/div><\/div><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-2 fusion-flex-container has-pattern-background has-mask-background nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start fusion-flex-content-wrap\" style=\"max-width:1248px;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-1 fusion_builder_column_1_1 1_1 fusion-flex-column\" style=\"--awb-padding-right:150px;--awb-padding-left:150px;--awb-bg-size:cover;--awb-width-large:100%;--awb-margin-top-large:0px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-order-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-form fusion-form-builder fusion-form-form-wrapper fusion-form-2811\" style=\"--awb-tooltip-text-color:var(--awb-color8);--awb-tooltip-background-color:var(--awb-color1);--awb-form-input-height:60px;--awb-form-bg-color:var(--awb-color1);--awb-form-placeholder-color:hsla(var(--awb-color8-h),var(--awb-color8-s),var(--awb-color8-l),calc(var(--awb-color8-a) - 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message&quot;},&quot;field_logics&quot;:{&quot;first_name&quot;:&quot;&quot;,&quot;last_name&quot;:&quot;&quot;,&quot;email&quot;:&quot;&quot;,&quot;your_challenge&quot;:&quot;&quot;,&quot;submit_1&quot;:&quot;&quot;,&quot;notice_1&quot;:&quot;&quot;},&quot;field_types&quot;:{&quot;first_name&quot;:&quot;text&quot;,&quot;last_name&quot;:&quot;text&quot;,&quot;email&quot;:&quot;email&quot;,&quot;your_challenge&quot;:&quot;textarea&quot;,&quot;submit_1&quot;:&quot;submit&quot;,&quot;notice_1&quot;:&quot;notice&quot;},&quot;nonce_method&quot;:&quot;ajax&quot;,&quot;form_views&quot;:&quot;&quot;,&quot;form_views_counting&quot;:&quot;&quot;}\"><form action=\"https:\/\/rapsisolutions.com\/de\/customer-success-programme-for-ngos\/\" method=\"post\" class=\"fusion-form fusion-form-2811\"><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-2-1 fusion-flex-container nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" 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style=\"--awb-bg-size:cover;--awb-width-large:50%;--awb-flex-grow:0;--awb-flex-shrink:0;--awb-margin-top-large:0px;--awb-spacing-right-large:3.84%;--awb-margin-bottom-large:0px;--awb-spacing-left-large:3.84%;--awb-width-medium:50%;--awb-order-medium:0;--awb-flex-grow-medium:0;--awb-flex-shrink-medium:0;--awb-spacing-right-medium:3.84%;--awb-spacing-left-medium:3.84%;--awb-width-small:100%;--awb-order-small:0;--awb-flex-grow-small:0;--awb-flex-shrink-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-form-field fusion-form-text-field fusion-form-label-above\" style=\"\" data-form-id=\"2811\"><div class=\"fusion-form-label-wrapper\"><label for=\"first_name\">First name <abbr class=\"fusion-form-element-required\" title=\"required\">*<\/abbr><\/label><\/div><input type=\"text\" autocomplete=\"off\" name=\"first_name\" 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style=\"--awb-bg-size:cover;--awb-width-large:100%;--awb-flex-grow:0;--awb-flex-shrink:0;--awb-margin-top-large:0px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:0px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-order-medium:0;--awb-flex-grow-medium:0;--awb-flex-shrink-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-order-small:0;--awb-flex-grow-small:0;--awb-flex-shrink-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-form-field fusion-form-email-field fusion-form-label-above\" style=\"\" data-form-id=\"2811\"><div class=\"fusion-form-label-wrapper\"><label for=\"email\">Email <abbr class=\"fusion-form-element-required\" title=\"required\">*<\/abbr><\/label><\/div><input type=\"email\" autocomplete=\"off\" name=\"email\" 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We\u2019ve received your message and will contact you shortly to arrange a convenient time to connect.<\/span><\/div><button type=\"button\" class=\"close toggle-alert\" data-dismiss=\"alert\" aria-label=\"Close\">&times;<\/button><\/div><div class=\"fusion-alert alert error alert-danger fusion-alert-center fusion-form-response fusion-form-response-error awb-alert-native-link-color alert-dismissable awb-alert-close-boxed\" role=\"alert\"><div class=\"fusion-alert-content-wrapper\"><span class=\"alert-icon\"><i class=\"awb-icon-exclamation-triangle\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-alert-content\">There was an error trying to send your message. 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