Rapsi365 – Software Plus Services

A solution built for NGOs, tailored to each organisation

Over time, we have developed a set of reusable solution components for NGOs on the Microsoft platform. We call this Rapsi365 – a modular solution suite built on: Microsoft Dynamics 365, Microsoft Power Platform, Microsoft Dynamics 365 Business Central

Rapsi365 is not a rigid, off-the-shelf product. It provides proven building blocks that we configure and extend for each organisation, supported by our consulting and implementation services.

The benefits of this approach:

Faster time to value

You start from tested components rather than a blank sheet.

Lower project risk

Patterns and configurations are based on NGO experience, not theory.

Tailored fit

Processes, data structures and reports are adapted to your organisation, not the other way round.

Room to grow

The solution can evolve as your programmes, funding mix and reporting needs change.

Integration as the Foundation

Bridging the gap between CRM and finance

In many NGOs, CRM and accounting systems have grown separately. Reconciling different income streams can therefore be time-consuming and complex.

At the core of Rapsi365 is:

  • From Fundraising to Finance

    Integration of CRM and donor data, as well as donations, with the finance system – including reconciliation of bank and credit card payments with donations.

    This creates a consistent view of income across fundraising and finance, and reduces manual reconciliation work.

Rapsi365 Components

Modular building blocks you can phase in

Rapsi365 consists of modular components that can be introduced in phases. Together with you, we decide which elements are most relevant and how they should be adapted.

Campaign Management

Manage fundraising campaigns across multiple channels and link them directly to finance.

  • Plan and manage campaigns across email, mail, events and other channels
  • Use campaign codes to connect income in accounting to specific activities
  • Analyse performance by campaign, channel and audience segment

Donor Management

Develop a 360-degree view of supporters.

  • Central records for donors, households and organisations
  • Full history of interactions, donations and campaigns
  • Segmentation based on giving history, engagement and preferences

Donations Management

Manage single and recurring donations with clarity.

  • Support for one-off and recurring donations for specific designations and products
  • Fund accounting to help reflect donor intentions
  • Analytics such as churn indicators and likelihood to donate to inform strategy

Integration with Specialist Tools

Connect existing fundraising tools rather than replacing everything at once.

  • Integration of donation forms and other donation management software
  • Data flows into central CRM and finance systems for a more complete picture

Results-based Project Management with Impact

Align projects and programmes with results and budgets.

  • Management of projects and programmes in one place
  • Results-based project management, including logframe and budget functionality
  • Ability to link activities and outputs to funding and intended impact

Communications Management

Targeted communication based on real supporter behaviour.

  • Targeted messages via email, SMS, push notifications and social media
  • Use of activity and preference data to tailor communications
  • Full communication history and support for bulk messaging where appropriate

Grant Management

Support the full grant lifecycle.

  • Management of grants, milestones and payment schedules
  • Integration of grant information into accounting for clearer financial reporting
  • Support for meeting donor and institutional reporting requirements

Incident Management

Structured handling of incidents and changes.

  • AI-supported classification of incidents
  • Workflows for incident and response management
  • Automated processing where appropriate (for example, cancellation of subscriptions)

AI-based Proposal Management

Use AI to support funding applications.

  • Proposal insights using AI to highlight key aspects
  • AI-supported proposal drafting to help speed up preparation and improve consistency

Administrative Automation

Reducing routine workload.

  • Use of agentic AI to automate selected routine administrative tasks
  • Lower manual effort and reduced risk of errors

Data Analytics

Turning data into insight.

  • Integration into Microsoft Fabric and Power BI
  • Dashboards and reports for fundraising, projects and finance
  • Support for impact measurement and strategic decision-making
Rapsi in Practice

Proven on Real Projects

Rapsi365 and our implementation approach are shaped by work with organisations that operate in complex environments. For example:

  • CBM International – Rollout of Microsoft Dynamics 365 Business Central to regional and country offices in over 15 countries, including integration with various external systems.
  • Akademie Deutscher Genossenschaften – Middleware development and ERP software test coordination.

These projects have helped us refine patterns for integration, data migration and multi-country rollouts that we can apply in a way that fits your organisation.

Services that Make the Solution Work

Implementation and Advisory Services Around Rapsi365

Rapsi365 provides the building blocks. Our services ensure they are implemented in a way that works for your organisation.

Typical project activities include:

  • Understanding your current systems, processes and priorities
  • Identifying key pain points and opportunities
  • Agreeing a realistic scope and phasing
  • Selecting the relevant Rapsi365 components
  • Designing how Dynamics 365, Power Platform and Business Central will work together for you
  • Adapting data structures, processes and reports to your context
  • Configuring and extending the solution
  • Migrating key data from existing systems
  • Setting up integrations, dashboards and security
  • Training your teams to use and own the solution
  • Providing support during go-live and early adoption

Benefits of the software-plus-services model:

  • You benefit from pre-built NGO-oriented components, rather than funding everything from scratch.
  • Your solution is shaped around your organisation, rather than forcing you into a generic template.

  • You retain flexibility to add or adjust components as your needs evolve.

  • You have a single partner for both the solution and the implementation.
Next Step

Explore how Rapsi365 could work in your organisation

Explore how Rapsi365 could work in your organisation

If the themes described here resonate with your organisation, we would be pleased to discuss how Rapsi365 and our services could support your digital plans.