Keep your team focused on impact,
not technology problems.
Ongoing support, training and optimisation for Business Central — so your team spends less time wrestling with technology and more time delivering on your mission.
Common Challenges for NGOs on Business Central
Once Business Central is live, the day-to-day reality sets in. Here's what most NGO teams run into — especially those without a dedicated IT function.
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Staff turnover disrupts everything NGOs face higher-than-average staff turnover. When your Business Central super-user moves on, the institutional knowledge goes with them — and there's no one left to ask.
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Upgrades land, but nothing changes Two system upgrades arrive every year. Without a review, new features go unused and stretched teams carry on with old workarounds that cost time your organisation doesn't have.
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No IT team means no safety net Most NGOs don't have in-house IT support. When something breaks at a critical moment — a grant deadline, a board meeting, a reporting period — there's no one to call. There should be.
Three pillars, one monthly cost.
Everything below is included in your Programme fee — no separate quotes, no surprises, no drain on your team's time.
Support
A safety net for your whole team
- Break-fix support for all users, unlimited within fair use
- Post-project minor changes, completed on the call
- User, role, security and licence administration
- Dedicated support during financial year-end
- Dedicated support for statutory reporting and VAT submission
Education
Confidence for every staff member
- Quarterly newsletter with practical guidance
- Ad-hoc "how to" training as new staff come on board
- Knowledge transfer on admin and configuration
- Support building dashboards and reports for funders and boards
- Free webinar access and a How-To video library
Optimisation
More value from every licence
- Post-upgrade review, twice a year
- Advice as your programmes and processes evolve
- Proactive guidance on add-ons that reduce manual work
- Annual Strategic Optimisation Review
- Unused features and licence value highlighted — so nothing is wasted
Simple pricing, based on your team size
One predictable monthly fee — so you can budget with confidence, whatever the financial year brings.
All users receive break-fix support and ad-hoc training as standard. Continia add-ons priced separately. Get in touch for full terms →
First-line support for the tools you've already invested in.
Running Continia alongside Business Central? Support for both can be bundled into one Programme fee — one less thing for your team to manage.
Continia Document Capture
Scanned and emailed invoices read and entered automatically — reducing manual data entry for stretched finance teams.
Continia Banking
Automated document filing and email delivery — documents land where they need to without anyone chasing them.
Simple to get started — even without an IT team.
Tell us your setup
Share your user count and any add-ons you're running. We'll confirm the right tier — no technical knowledge needed.
Quick call, if useful
Want to talk it through first? Book 20 minutes with the team — no pressure, no jargon.
Sign and set up payment
Confirm your Authorised Users and Direct Debit details. Straightforward, with no hidden setup costs.
A dedicated partner from day one
Your team gets immediate access to the Support Portal and a team that already understands the demands of the NGO sector.
Let your team focus on what matters most.
Your mission is too important to be slowed down by technology. Let's make sure it never is.
