Your Business Central investment,
protected — every month.
Ongoing support, training and optimisation for Business Central users — so the system you invested in keeps paying off long after go-live.
Common Problems
Once a project goes live, the questions don't stop — they change. Here's what most Business Central teams run into.
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Knowledge walks out the door Your Business Central super-user changes role or leaves. The institutional knowledge goes with them, and there's no one left to ask.
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Upgrades come whether you're ready or not Two system upgrades land every year. Without a review, new features go unused and old habits stay in place.
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Downtime has a cost and no clear owner A critical issue at month-end shouldn't wait in a general queue. It needs a defined response time and a team who already knows your setup.
Three pillars, one monthly cost.
Everything below is included in your Programme fee — no separate quotes for the day-to-day.
Support
Help when you need it
- Break-fix support for all users, unlimited within fair use
- Post-project minor changes, completed on the call
- User, role, security and licence administration
- Dedicated support during financial year-end
- Dedicated support for VAT return submission
Education
Your team, more capable
- Quarterly newsletter with practical guidance
- Ad-hoc "how to" training as questions come up
- Knowledge transfer on admin and configuration
- Support building dashboards and reports
- Free webinar access and a How-To video library
Optimisation
Getting more from what you have
- Post-upgrade review, twice a year
- Advice as your processes evolve beyond go-live
- Proactive guidance on add-ons that improve ROI
- Annual Strategic Optimisation Review
- Unused features and licence value highlighted
Simple pricing, based on your team size
One monthly fee covering every licensed Business Central and Power Apps user in your organisation.
All users receive break-fix support and ad-hoc training as standard. Continia add-ons priced separately. Get in touch for full terms →
First-line support for the tools you've already invested in.
Running Continia alongside Business Central? Support for it can be bundled into your Programme.
Continia Document Capture
Scanned and emailed invoices read and entered automatically — less manual data entry for your finance team.
Continia Banking
Automated document filing and email delivery — documents land where they need to without anyone chasing them.
From enquiry to onboarded, in four simple steps.
Tell us your setup
Share your user count and any add-ons you're running. We'll confirm the right tier for you.
Quick call, if useful
Not ready to commit? Book 20 minutes with the team first — no pressure either way.
Sign and set up payment
Confirm your Authorised Users and Direct Debit details. Your Programme starts from the first invoice.
Portal access from day one
Your team gets immediate access to the Support Portal, ready to raise the first ticket whenever needed.
Stop treating support as an afterthought.
Most clients tell us they wish they'd started the Programme on day one. Let's get your team covered.
